Are you also the victim of all those fake calls from Delhi high court/Delhi advocate/Delhi police station and all?
Are they calling and threatening you ,abusing you for paying any remaining bills after your simcaed disconnection?
Are they calling you friends and relatives and threatening them too in your name?
If so you don't need to get panic.
Here is complete information to make you calm and act swiftly to such fraudsters.
Here is complete information to make you calm and act swiftly to such fraudsters.
Information has been explained here in points-
1) Idea company ltd policy for recovering bill
2) The way this outsourcing recovery agencies recover money out of the policy line.
3) Possible actions which could be taken
2) The way this outsourcing recovery agencies recover money out of the policy line.
3) Possible actions which could be taken
1) Idea company policy :
If you go on to idea company website you will find the following details and policies of idea Ltd to recover money.
Collection Process
Bill is generated on the Bill Cycle Date.
The first SMS is sent on the 5th Day of Bill Cycle Date (Bill Dispatch SMS)
2nd SMS is sent to the customer on 13th Day of Bill Cycle Date as a reminder for payment of dues. (Pre Due date SMS)
3rd SMS is sent to the customer on Bill Cycle Date + 15th Day to reminder the customer on due date payment (Due Date SMS)
4th SMS is sent on 17th day of Bill Cycle Date (Post Due Date SMS).
5th SMS (Pre Barring SMS) is sent to the customer on Bill Cycle Date +20th day for intimation of services to be barred.
Outgoing Services are barred on 22nd Day of Bill Cycle Date.
The customer is allocated to an outsourced collection agency for collection of dues on 30th day of Bill Cycle Date.
Collection Agency follow-up Process is as below:
Bill is generated on the Bill Cycle Date.
Data of Customers with Outstanding amount to be recovered is allocated to the third Party Collection agency.
Customers with bill dispute cases raised to Nodal and Appellate authority are not allocated to an outsourced collection agency.
Every collection agency has a Supervisor who will allocate Customer's information which will include his name, contact details & outstanding amount to its executives for collections of Dues based on different locations.
The agency executive is trained on periodic basis for soft skills, Bill comprehension and Code of Conduct to cater to the queries/ Complaints of the customer.
The agency executive will call the customer from the list of numbers that are published on the Idea website
The executive will convey the complete details such as name of the contact person, name of the telecom service provider on behalf of whom the call is being made, name of the outsourced agency and contact number in case the customer requests.
The executive will remind the customer to pay the overdue bill outstanding & confirm the timings from the customer for visit or payment pickup.
The executive will take prior appointment from the customer and then visit the customer.
Executive will call/visit the customer from 9 am to 8 pm only
Executive will carry a photo identity card authorized by the company with contact numbers of their supervisor / helpline of IDEA.
Any disputes/complaints raised by customer will be immediately brought to the notice of Idea executive for resolution.
An Idea Executive is allocated to each collection Agency to ensure Code of Conduct adherence, training and dispute resolution.
On receipt of payment from the customer, agency executive will issue a receipt of the transaction.
All payments received during the day, will be deposited to the company by agency supervisor.
2)The way this recovering agencies recover money out of the company policy line:
See above.It's said this agencies recover with code of conduct adherance.But instead this agencies uses fake names,fake powers,abusive,arrogant,threatening,foul language to recover bill amount.
They will call usually in the name of some big government officer/police station/court and threaten you.
They will call you as well as your friends or relatives in your name and mentally torture you.
They will tell your correct name,correct address and bring you in to confidence initially and then tell you that someone has done case on you and you will have to talk with advocate to solve the matter else we will raid on your house with group of police...bla...bla...bla...
But companies policy or "code of conduct" as per given on there website is as below-
A)Can't make visit in Groups.
B)Can't use harsh/abusive/threatening language with customer.
C)Can't enter the house of the customer without his permission.
D)Can't take any entertainment from the customer.
E)Visits should be in formal Attire.
F)Has to give company receipt on payment from the customer.
G)Has to take appointment as far as possible before visiting.
H)Has to carry his photo identity card along with authorization letter from service provider to the outsourced agency.
I)Photo Identity must contain the number of the supervisory officer / helpline number of the service provider.
J)Has to bring disputes of the customer to the notice of the company.
K)Has to leave message if customer is not available.
L)Customer details not to be shared with others.
M)Refer customer with his complete name along with salutation e.g. Mr./Miss ABC
N)Has to call/visit customers between 9am to 8pm only.
O)Has to call customers only from the numbers published on the website.
P)When contacting customer convey complete details such as:
•Name of the person being contacted •Name of the service provider
•Name of the outsourcing agency
•Contact numbers
•Name of the outsourcing agency
•Contact numbers
If you want the details of all the collection agencies you can find it on idea website or click here.
3) Possible actions which should be taken :
Regarding bill-
A)Foremost thing no doubt if there is any bill really remaining to be paid is to be paid.
B)Better to have details of bill of on have any doubt.
C)As given of company's site either go and pay to nearby idea store or this outsourcing agents will come as per your appointment if pickup payment is possible.
D)If coming for pick up payment check for identity card of that recovery agent and take a receipt of payment.
Regarding misbehaved and fake calls -
A)You can legally go against such agencies and there employees.
B)Better to have a call recorded on your phone with them.There are many call recording apps available freely online.
C)Dont panic and fight.In fear you may give many of your unnecessary personal details to the such unknown agents.Stay calm,talk calm no matter how much theh try to provoke you.Just record it and bring it in to the notice of police.
It's common sense that if bill is recovered in this way by threatening it will spoil company's name and customer will not even think of buying idea number again or advice others and scare others regarding such calls.Instead better they should have taken deposits for post paid customer or should have called frequently for bill payment but in the way provided on there website.
